ALONG THE TOWPATH

The Library

Every episode

The complete archive of Along The Towpath, the UK estate agency podcast hosted by Ross D'Aniello. Every episode is transcribed and searchable.

Building a Premium Property Brand with David Lindley — Along The Towpath

EP 1 · David Lindley

Building a Premium Property Brand

David Lindley on the prime property market, the story behind By Design, why the smartest agents move upmarket, and his counterintuitive strategy for entering a new market from the outside in.

Marketing and BrandEstate AgencyLeadership and Management
Service, Empathy and the Art of Listening with Clare Yates — Along The Towpath

EP 2 · Clare Yates

Service, Empathy and the Art of Listening

Clare Yates on customer service as the one thing people will pay more for, the emotional reality of moving home, why agents tell rather than listen, and building better relationships with lawyers.

Estate AgencySales and NegotiationPersonal Development
Consistency, Execution and the Fee Question with Simon Gates — Along The Towpath

EP 3 · Simon Gates

Consistency, Execution and the Fee Question

Simon Gates on becoming the most useful person to follow for UK agents, closing the gap between idea and execution, doubling down on what works, and his controversial view that most agents charge too much.

Personal DevelopmentSales and NegotiationMarketing and Brand
Data, Technology and the Future of the Agent with Heather Staff — Along The Towpath

EP 4 · Heather Staff

Data, Technology and the Future of the Agent

Heather Staff on building Street Group with her brother, how Spectre's AI predicts which homes will sell, and where AI genuinely helps agents versus where human judgement still wins.

Technology and AIEstate AgencyMarketing and Brand
Marketing, Then Sales with Simon Leadbetter — Along The Towpath

EP 5 · Simon Leadbetter

Marketing, Then Sales

Simon Leadbetter on the difference between marketing and sales, the Voice of the Agent survey, why the prime market is insulated, and his controversial view that estate agents are a fantastically incurious industry.

Marketing and BrandPropertyPersonal Development
People Before Property, People Before Profit with Jo Bourne — Along The Towpath

EP 6 · Jo Bourne

People Before Property, People Before Profit

Jo Bourne on leaving 24 years of corporate agency, leading with people first, the power of the pre-call before the valuation, and why cutting training is the first mistake agents make.

Leadership and ManagementEstate AgencyPersonal Development
Why Independents Win with Graham Lock — Along The Towpath

EP 7 · Graham Lock

Why Independents Win

Graham Lock on building the Federation of Independent Agents, why collaboration beats competition, lead sharing across the network, and how agents get recommended by AI search.

Estate AgencyLeadership and ManagementTechnology and AI
Consistency, Accountability and Community with Stephen Brown — Along The Towpath

EP 8 · Stephen Brown

Consistency, Accountability and Community

Stephen Brown on consistency and accountability, mentoring through Agents Together, raising over 150,000 pounds for Computers for Schools, and the day he saved a life with a defibrillator.

Personal DevelopmentEstate AgencySales and Negotiation
Work Harder On Yourself Than Your Business with Matt Giggs — Along The Towpath

EP 9 · Matt Giggs

Work Harder On Yourself Than Your Business

Matt Giggs on mentoring business owners, why company brand attracts and personal brand converts, working harder on yourself than your business, and his controversial view that 95 percent of agents are poor at sales.

Leadership and ManagementSales and NegotiationMarketing and Brand
Content Is Not Marketing with Toby Martin — Along The Towpath

EP 10 · Toby Martin

Content Is Not Marketing

Toby Martin on his leap from agency into training, why getting on camera is non-negotiable, using AI with intention, and his clarified view that not everyone who does marketing is a marketer.

Marketing and BrandTechnology and AIPersonal brand
A Gavel, Not a Wand with Robin Rathore — Along The Towpath

EP 11 · Robin Rathore

A Gavel, Not a Wand

Robin Rathore on giving agents back the auction skill they lost, why it's the vendor's situation not the property that suits auction, pricing to find five buyers not one, and his controversial view on the housing crisis.

PropertyEstate AgencySales and Negotiation
The In-House Special with George Pickard — Along The Towpath

EP 12 · George Pickard

The In-House Special

Ross sits down with his own business partner, George Pickard, CRO and co-founder of Chartwell Noble, on lead generation, the auction pipeline and building the Partner Agent network.

Estate AgencySales and NegotiationProperty
The Psychology of Selling with Elaine Penhaul — Along The Towpath

EP 13 · Elaine Penhaul

The Psychology of Selling

Elaine Penhaul on home staging as the psychology of selling, why AI staging without reality is catfishing, the data behind a six percent uplift, and coaching agents through the shift to business owner.

PropertySales and NegotiationMarketing and Brand
Target Exchanges, Not Billing with Simon Thomas — Along The Towpath

EP 14 · Simon Thomas

Target Exchanges, Not Billing

Simon Thomas of Montpellier Legal on growing a conveyancing firm to 100 staff in five years, targeting lawyers on exchanges rather than billing, patient capital, and why the public undervalues how hard agents work.

EntrepreneurshipEstate AgencyLeadership and Management
Always Have a Plan B with Russell Quirk — Along The Towpath

EP 15 · Russell Quirk

Always Have a Plan B

Property commentator Russell Quirk on the collapse of his online agency eMoov, rebuilding with Proper PR, why failure is the path to success, the case for the self-employed agent who keeps most of the fee, and why you cannot digitise empathy.

EntrepreneurshipEstate AgencyMarketing and Brand