Topic

Customer service

1 episode · 3 reels · 3 quotes

Estate Agency Personal Development Sales and Negotiation Demonstrating value

Reels

0:41

Why price reductions belong in the home

Clare Yates

0:39

You can't exceed an expectation you never set

Clare Yates

0:44

One of the few, not one of the many

Clare Yates

Episodes

EP 2 · Clare Yates

Service, Empathy and the Art of Listening

Clare Yates on customer service as the one thing people will pay more for, the emotional reality of moving home, why agents tell rather than listen, and building better relationships with lawyers.

Estate AgencySales and NegotiationPersonal Development

Quotes

Agents put we exceed expectations on their website, when they never set them in the first place.

Clare Yates · 07:33

Ross: You cannot exceed an expectation you never set. Say it out loud, then beat it.

We're not just dealing with clients. We're dealing with human beings whose homes you are selling.

Clare Yates · 08:22

Ross: Every instruction is somebody's next chapter. Sell the home, honour the human.

People will pay more to be one of the few rather than one of the many.

Clare Yates · 02:29

Ross: This is Worth Every Penny in a single sentence. Scarcity of attention is the product.